Return & Refund Policy
Returns, Exchanges & Refunds
No Hassle Refund or Exchange Policy
Your satisfaction is our top priority. Whatever your reasoning, exchange any product or gift you are not satisfied with. Or get a refund. Just return the product and we’ll send your new item, e-gift card, or money back to you in the form you used to purchase the original product.
To Initiate a return or exchange, please contact us at:
Need to return something to us? Follow these guidelines below to ensure a smooth process:
If the product is unused and unopened, easy! Ship the item(s) back within 45 days of the original ship date, and you’ll receive a full-refund.
- Unfortunately, these guidelines do not apply to customized or promotional items and these items cannot be returned or exchanged.
- The returned items must include a copy of the original purchase order with proof of payment.
- Ship all returns to: PureLifeBiotics, Attn: Returns, 20430 Westfield Commerce Dr., Katy, TX 77449
- Customers may choose to notify us by mail of their intention to return the products. You can contact us via US mail at: 20430 Westfield Commerce Dr, Katy TX 77449. Alternatively customers may call our corporate number: 1 (855) 654-7873
- Customers shall receive the return label by mail for products which are deemed to be incorrect, damaged by the carrier, or otherwise defective.
- Customers may obtain a return label in the event of customer remorse, which occurs when a customer purchases an incorrect product, an item that does not fit, or an item that the customer no longer desires.
- There is no restocking fee.
- Customers shall not be responsible for the cost of return shipping for products which are incorrect, damaged by the carrier, or otherwise defective. The same applies for customer remorse wherein customers have purchased the wrong product.
OUR BRAND VALUES
Elevating Everyday Wellness
PurelifeBiotics innovatively designs wellness products that transform ordinary moments into extraordinary self-care experiences. Unwavering in our mission to nurture well-being, we aim to ignite a shared enthusiasm for self-care, empowering every customer to integrate wellness practices into their daily life and radiate positive energy.
Our dedication lies in providing all-natural, handmade, and eco-conscious solutions that advocate for individual health and the environment's vitality. Driven to build a diverse community unified by a shared passion for self-care, our commitment extends beyond the products we offer. Every purchase empowers each patron to infuse self-care into their daily routines, radiate positivity within their sphere, and contribute to the collective wellness of our community.
As part of our holistic mission, we channel a portion of our profits to support mental health resources and therapy, fostering a more resilient and healthier community.
Every day with PurelifeBiotics is an extraordinary self-care retreat in the comfort of your own home.
We believe in the importance of sustainability, creating products that are not only beneficial to our customers but also friendly to the environment.
We are committed to reducing our carbon footprint, sourcing ingredients ethically, and promoting environmentally-conscious behavior.
At PurelifeBiotics, we value the comprehensive health of individuals, recognizing that
physical and mental well-being are intrinsically linked.
We create products that cater to
the whole person, promoting a balanced mind-body relationship.
We believe in empowering individuals to take charge of their well-being. Through our
products and initiatives, we aim to inspire individuals to incorporate self-care into their
daily routines, leading to greater health, happiness, and life balance.