Return & Refund Policy
Returns, Exchanges & Refunds
No Hassle Refund or Exchange Policy
Your satisfaction is our top priority. Whatever your reasoning, exchange any product or gift you are not satisfied with. Or get a refund. Just return the product and we’ll send your new item, e-gift card, or money back to you in the form you used to purchase the original product.
To Initiate a return or exchange, please contact us at:
purecare@purelifebiotics.com
Need to return something to us? Follow these guidelines below to ensure a smooth process:
If the product is unused and unopened, easy! Ship the item(s) back within 45 days of the original ship date, and you’ll receive a full-refund.
- Unfortunately, these guidelines do not apply to customized or promotional items and these items cannot be returned or exchanged.
- The returned items must include a copy of the original purchase order with proof of payment.
- Ship all returns to: PureLifeBiotics, Attn: Returns, 20430 Westfield Commerce Dr., Katy, TX 77449
Additional Policies
- Customers may choose to notify us by mail of their intention to return the products. You can contact us via US mail at: 20430 Westfield Commerce Dr, Katy TX 77449. Alternatively customers may call our corporate number: 1 (888) 966-9294
- Customers shall receive the return label by mail for products which are deemed to be incorrect, damaged by the carrier, or otherwise defective.
- Customers may obtain a return label in the event of customer remorse, which occurs when a customer purchases an incorrect product, an item that does not fit, or an item that the customer no longer desires.
- There is no restocking fee.
- Customers shall not be responsible for the cost of return shipping for products which are incorrect, damaged by the carrier, or otherwise defective. The same applies for customer remorse wherein customers have purchased the wrong product.